Refund policy
Returns & Refunds
We want you to be happy with your order. If your item arrives damaged, defective, or incorrect, please contact us at support@shopfurandco.com as soon as possible after receiving your order.
Please include your order number, a description of the issue, and clear photos of the item and packaging where possible. We will review the issue and, when appropriate, arrange a replacement or refund.
Please do not return any item without contacting us first. If a return is required, we will provide you with the appropriate return instructions and return address.
Cancellations
Orders are processed quickly, so we cannot guarantee that an order can be cancelled or changed once it has been placed.
If you need to cancel or make a change to your order, please contact us at support@shopfurandco.com as soon as possible. If your order has already been processed or shipped, we may no longer be able to make changes or cancel it.
Refunds
Once a refund has been approved, it will be issued to your original payment method.
Please allow several business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.
European Union / EEA Customers
Where applicable under consumer protection law, customers in the European Union or European Economic Area may have a statutory right to cancel or withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions and conditions.
These statutory rights are not affected by this policy.
Please contact support@shopfurandco.com before returning an item so that we can provide the appropriate return instructions.
Contact Us
If you have any questions or concerns about your order, please contact us at: